Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the website and services provided by Paradigm Shift OÜ, a company registered in Estonia with registration number 14124616 ("Company," "we," "our," or "us").

By accessing or using our website or services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

2. Company Information

Company Name: Paradigm Shift OÜ
Registration Number: 14124616
Registered Address: Harju maakond, Tallinn, Nõmme linnaosa, Pärnu mnt 388b, 11612, Estonia
Email: [email protected]

3. Services

Paradigm Shift OÜ provides technology consulting services, including but not limited to:

• IT strategy consulting and digital transformation
• Software development and custom solutions
• Cybersecurity consulting and implementation
• Cloud computing solutions and migration services
• Data analytics and business intelligence
• Managed IT support services

Specific services will be detailed in individual service agreements or statements of work.

4. Website Use

4.1 Permitted Use

You may use our website for lawful purposes only. You agree to use the website in accordance with these Terms and applicable laws.

4.2 Prohibited Activities

You may not:

• Use the website for any unlawful purpose or illegal activity
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website's operation
• Upload or transmit malicious code or content
• Violate the rights of others or our intellectual property
• Use automated systems to access the website without permission

5. Service Agreements

5.1 Engagement Process

Professional services are provided under separate written agreements. These Terms govern the use of our website and general relationship, while specific project terms are outlined in individual contracts.

5.2 Proposals and Quotes

All proposals and quotes are valid for 30 days unless otherwise specified. Acceptance constitutes agreement to the terms outlined in the proposal.

5.3 Changes to Scope

Changes to project scope require written agreement and may result in additional charges and timeline adjustments.

6. Payment Terms

6.1 Payment Schedule

Payment terms are specified in individual service agreements. Generally:

• Invoices are payable within 30 days of receipt
• Late payments may incur interest charges
• Services may be suspended for overdue payments

6.2 Expenses

Client is responsible for pre-approved project expenses, including third-party licenses, travel costs, and equipment purchases.

7. Intellectual Property

7.1 Company IP

All website content, methodologies, and proprietary tools remain our intellectual property unless specifically transferred under a written agreement.

7.2 Client IP

Clients retain ownership of their pre-existing intellectual property and data. Deliverables ownership is addressed in individual service agreements.

7.3 Third-Party IP

We respect third-party intellectual property rights and expect clients to do the same.

8. Confidentiality

We maintain strict confidentiality regarding client information and projects. Confidentiality terms are detailed in individual service agreements and may include:

• Non-disclosure of client information
• Secure handling of sensitive data
• Compliance with data protection regulations
• Return or destruction of confidential materials

9. Warranties and Disclaimers

9.1 Service Warranties

We warrant that services will be performed with professional skill and care. Specific warranties are outlined in individual service agreements.

9.2 Website Disclaimers

Our website is provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free operation
• Accuracy or completeness of information
• Security against unauthorized access
• Compatibility with all systems or software

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the amount paid for services in the preceding 12 months
• We are not liable for indirect, consequential, or special damages
• Limitations apply regardless of the theory of liability
• Some jurisdictions may not allow these limitations

11. Indemnification

Clients agree to indemnify and hold us harmless from claims arising from:

• Client's breach of these Terms or service agreements
• Client's violation of third-party rights
• Client's illegal or unauthorized use of services
• Client-provided content or data

12. Termination

12.1 Website Access

We may suspend or terminate your website access at any time for violation of these Terms.

12.2 Service Agreements

Service agreement termination is governed by the terms of individual contracts, typically including:

• Notice periods for termination
• Payment for work completed
• Return of client materials
• Survival of confidentiality obligations

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather
• Government actions or regulations
• War, terrorism, or civil unrest
• Internet or telecommunications failures
• Pandemics or public health emergencies

14. Governing Law and Jurisdiction

These Terms are governed by Estonian law. Any disputes will be resolved in the courts of Estonia, unless otherwise agreed in writing.

For clients outside Estonia, we may agree to alternative dispute resolution methods, including:

• Mediation or arbitration
• Alternative jurisdiction clauses
• International commercial dispute procedures

15. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy. We comply with applicable data protection laws, including GDPR.

16. Communication

Official communications should be sent to:

• Email: [email protected]
• Postal address: Harju maakond, Tallinn, Nõmme linnaosa, Pärnu mnt 388b, 11612, Estonia

Electronic communications are considered received when sent to the designated email address.

17. Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.

For material changes affecting existing service agreements, we will provide reasonable notice and may require separate agreement.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement regarding your use of our website and services.

20. Contact Information

If you have questions about these Terms, please contact us: